JJ
Jaco J
1 reviews | Active since Jan 2011
11 Feb 2016, 18:42
Spur takes people for idots
Had a very bad experience in December as you can see from my previous complaint. The manager at south coast casino spur phoned me and promised me to send me vouchers to make up for our bad quality burnt food we received. He said he will send it in January. Well it's middle of February and nothing? Rather don't make promises if you do not intend to keep them. Even pees me off even more.
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Spur Steak Ranches's replyOfficial
16 Feb 2016, 09:24Hello Jou007,
Thank you for alerting us to this situation. Usually if vouchers are offered as a means to resolve a complaint then they are either delivered by a manager, sent via Registered Mail, or the customer is asked to collect when they are next in the area.
We will follow up on this for you and provide you with feedback shortly.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for alerting us to this situation. Usually if vouchers are offered as a means to resolve a complaint then they are either delivered by a manager, sent via Registered Mail, or the customer is asked to collect when they are next in the area.
We will follow up on this for you and provide you with feedback shortly.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply16 Feb 2016, 09:24
Official
Hello Jou007,
Thank you for alerting us to this situation. Usually if vouchers are offered as a means to resolve a complaint then they are either delivered by a manager, sent via Registered Mail, or the customer is asked to collect when they are next in the area.
We will follow up on this for you and provide you with feedback shortly.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for alerting us to this situation. Usually if vouchers are offered as a means to resolve a complaint then they are either delivered by a manager, sent via Registered Mail, or the customer is asked to collect when they are next in the area.
We will follow up on this for you and provide you with feedback shortly.
Kind regards
Bev Cornwell
Customer Care Manager