Spur Steak Ranches loyalty rewards

As a regular Spur restaurant patron. After some persuasion from one of their waitresses, I then joined the Spur Family Club Points rewards programme in Oct 2022. At South Dakota Spur, Mall of the South, they were very professional and my loyalty rewards were loaded (R550) as promised. This service seems to vary in the different franchised outlets... On 20 Nov, I visited the Little Eagle Spur in New Market, Alberton. After spending R250, I was promised that my loyalty points would be loaded and nothing happened until I lodged a complaint two weeks later. Again on 3 Dec, visited another Spur outlet, Rocky Peak Spur in Brackenhurst, Alberton. The waiter, Xolani, did not even have his name tag on him. Again, I had to lodge complaints to get them to do their work. Then on 24 Dec, got some response from Sarah Jane Peter (***7) informing me that my query has been resolved. But this wasn't correct. So, on 29 Dec, I called that number for a resolution, only to get this rude, unprofessional, arrogant guy, who even refused to give me his name. Mind you, this guy is supposed to be the Spur Customer Care Ambassador? Surely, if some of the Spur franchises DO NOT understand how their rewards system works, then it's an indictment on management. They don't even care to keep the promises made to customers to upload, the rewards. This service level leaves a lot to be desired and I doubt if I would visit the unprofessional outlets again.