Spur Steak ranches employs *******.

Hi all

My name is Saarah. And I would like to enlighten you on an experience I had at the Halal Spur in Claremont.

My husband and I took my parents and our kids there for supper on 1 September 2018. As per usual the food and service was great. When we left I accidentally forgot my phone on the table which was negligence on my part. About an hour after we left I realised that I left it on the table at spur. First thing we did was call to ask if anyone had picked it up and brought it to reception. But nobody did. Then my husband drove back. On our return we found the table not cleared yet. And almost as we left it.....we looked but didn't find it. The waiter that served us suggested that we check the video footage to see if we can see who took it.

He went in to the little office and asked the manager. They were in there for about a minute and then called us in to view the footage. We watched and could see us the whole time we were there. And then just as my husband asked the waiter for the bill it CUT and continued 20 minutes later..... The manager rewinded and again the same thing happened each time he rewinded.

By then I was so disappointed and said let's go. The manager said that he would check again.

On driving home...I was thinking of all that happened and thought it was really suspicious that the exact part that we wanted to see was missing. When we got home my husband logged on to my Google account and checked where my phone was.....and it showed that it was at spur the whole time.....(please find attached)

I immediately called back and told the manager that I can see the phone is there..... And that I was gonna make a case at SAPS. He advised that his 2IC would call me in the morning.

The next Morning he did call and I explained the events that took place. As we were almost done with the conversation he reminded me that the camera has a "time lapse". So I asked how long?.....he said well it's a few seconds. And I said to him that it wasn't a few seconds it was 20 minutes. He promised me that he was going to speak to the lady that deals and was in charge of this kind of thing...and will definitely get back to me to get to the bottom on this......I haven't heard from Spur or anyone associated to the franchise since.

I didn't make the case thinking that we could sort this out without SAPS, but nobody has got back to me. This leaves me with no choice but to make a case of theft and trying to cover up for some ***** whether it was a staff member or patron. The fact that that 20 minutes of video footage is missing is bazaar.

What concerns me the most is that I bring my family there but the people helping us and looking after our kids who play in the play area cannot be trusted.

I emailed them 12 September 2018. With no response. No even a....."we'll look into it".....Nothing. I will be making a case at SAPS now.

This is unacceptable and embarrassing that a huge company like spur is so unprofessional and nonchalant. NB! *Huawei P9 *We sat at table 50 or 52 *Check video footage from 9:50 onwards.

Saarah