AB
Anon B
1 reviews | Active since Dec 2012
03 Jun 2015, 16:34
Spur snails strike again
So after my last complaint about the snails, Mall@Carnival served fantastic snails. Also upon my visit to Birchwood spur, the snails were great. Then I made the mistake of going to a different Spur, and again, tasteless and oily, also the bread I was given was old and dried out. Why can't the standard in all stores be the same? Also the waiting time on our mains, for a Monday night, was ridiculous, nice atmosphere and this spur, but food and service is horrid.
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Spur Steak Ranches's replyOfficial
05 Jun 2015, 16:19Hello Roz_Morte,
Thank you for taking the time to bring this to our attention and we do apologise that you feel the snails at Santa Cruz were not up to standard or consistent with our branches. We will definitely address this with the store so that they can look into the preparation of the snails. We will be in contact with you shortly to offer feedback.
Kind regards
Customer Care
Thank you for taking the time to bring this to our attention and we do apologise that you feel the snails at Santa Cruz were not up to standard or consistent with our branches. We will definitely address this with the store so that they can look into the preparation of the snails. We will be in contact with you shortly to offer feedback.
Kind regards
Customer Care
Spur Steak Ranches's reply05 Jun 2015, 16:19
Official
Hello Roz_Morte,
Thank you for taking the time to bring this to our attention and we do apologise that you feel the snails at Santa Cruz were not up to standard or consistent with our branches. We will definitely address this with the store so that they can look into the preparation of the snails. We will be in contact with you shortly to offer feedback.
Kind regards
Customer Care
Thank you for taking the time to bring this to our attention and we do apologise that you feel the snails at Santa Cruz were not up to standard or consistent with our branches. We will definitely address this with the store so that they can look into the preparation of the snails. We will be in contact with you shortly to offer feedback.
Kind regards
Customer Care