SPUR Silver Lynx Matlosana Mall Klerksdorp

Worst customer service and treatment EVER!!!!!

I ordered online via the application and made the payment. (The order and payment was approved - 1 Got the app notification the order is placed; 2 The payment was approved and taken from my account; 3 A email verification invoice was mailed to me)

I sent my son to go and collect the order....

When he arrived to collec5 the order hebis informed that " They did not receive the order and he must supply PROOF that such an order had been placed. "

My son then supp**** the cover page of the email, the invpice as well as the proof of payment to the Manager of the branch. He informed my son that it was insufficient proof of our order......? He is unable to assist and that we should resolve the issue with SPUR's customer care the following day. (IN OTHER WORDS: DEAR CUSTOMER, IT SUCKS TO BE YOU. I AM SORRY TO HEAR THAT. IT IS NOT MY PROBLEM.)

At that point I told my son to place the order and wait for the order. (That is afterall the reason whyvwe placed the order....., we were hungry).

The manager then informed my son that THEY were closed (Please note that was at 9pm. The internet closing hours are 10pm. He then suggested that my son / us should return the following day after we resolved it with cistomer service........ (OH HOW CONVENIENT....)

The process: We ordered on the application paid the order, received the email confirmation and email proof of payment just to waste your energy on people in the service industry that does not want to undetstand any reason or even assist to get it resolved.

Worst SPUR ever!!!!! Minus 10 star rating.