Spur service failure

On the 23rd of October 2015, my wife & I decided to go out for supper. Upon deciding to go to a restaurant instead of a fast food outlet, we agreed on the Galleria Mall Spur. Upon arrival we had placed our drinks order and requested the WiFi password. We had then received our drinks in a matter of 15 minuted later but no WiFi password. We then began inquiring as to the dishes that were on special and what were discontinued, to which the waitress had been no assistance as she was unaware of the classic Spur Surf and Turf Combo. My wife, who was somewhat disappointed as this was our regular Spur dish, settled for the Apache Combo, and I the Rump Steak with a 'top-up' of calamari. In a matter of 20-30 minutes later we had then received our ordered dishes (but no WiFi password). I had noticed that the calamari had been half cooked and the chips had been soggy, as if it were fried in old oil. In this time the floor manager who had been at the cashiers point had not once come over to check on our experience. When leaving, we noticed 5-6 of the waitresses blocking the entrance while engrossed in quite a long conversation. It had been quite a disappointing evening to say the least.