Spur Oceans Mall horrible service from Manager

Good afternoon

I hope this message finds you well. I am writing on behalf of my fiancé to express his disappointment regarding a recent experience at Spur Oceans Mall on Friday 28 Feb 2025. We have always enjoyed dining at your establishment, which is why I was particularly disheartened by the level of service I received from the manager Mike.

My partner had gotten sick after he had eaten the pork ribs which did had an unusual taste and smell but he ignored it and chose not to complain little did he know he was going to throw up in the car park ,

I then phoned the spur manager immediately and told him what had happened, in defence he said to me that he had also eaten the pork ribs today and nothing has has happened to him , he showed no care for us customers but he chose to debate with me and have a stingy attitude and Told me to get a report from the gp stating it’s food poisoning and it take a process for this to reach another department .i am highly disgusted and horrified at Mike and I do wish to speak to higher authorities if they could please give me a call on *** to explain further .

This was so surprising, given the reputation of your restaurant for excellent customer service.

I believe that feedback is essential for growth, and I hope you take this opportunity to address these issues with your manager , as we would love to continue supporting Spur in the future.

Thank you for your attention to this matter. I look forward to your response.

Sincerely Selisha