Spur non existent quality control and poor management - lowering their standards but not their prices!

This is the second time in 4 visits that we have had a really bad experience at the Sunset Bay Spur in Gordon's Bay. The first time we visited this Spur srounfd six months ago - my partner and I both got food poisoning and were sick for two days. I complained and was told they would address the issue - nothing happened.

Last night Aug 23rd - my partner and I plus a couple of new friends visited the Sunset Bay Spur (big mistake). The service was well below average when compared to other Spurs we've been to and the quality of the food was unacceptable.

Two of our group had Spur burgers - we asked for them to be slightly underdone. The burger patties were extremely thin less than 1cm in thickness and were so over done they literally crumbled when cutting them. Even the burger rolls were burnt.

Our two friends mentioned at the end of the evening that their food was 'not great' - they were clearly being polite. They ordered steaks and some side orders. We did not complain since we didn't want to ruin the evening for our guests.

Based on the similar complaints in the reviews - it's clear the management of this Spur needs to be reprimanded or better replaced - the quality control is appalling or rather non existent.

As a long term customers (+25 years) this is not what we expect from Spur. If it wasnt for the beach location this Spur would lose most of its customers and close down. Well they lost us last night!

I think it's time to give Spur a miss there are many far better places to eat out and frankly we are tired of complaining and Spur HO ignoring this ongoing issue.