Spur Newmarket Cold Food and overcharge

Branch: Spur Newmarket. Date Visited: 11 April 2018 It was my daughters birthday and she opted to go there. The waiter took our orders without writing it down. Other people came and sat in front of us 15 minutes after we arrived. They received their food and a "Manager" came to check how we were doing. At that stage no food was received by us. He checked and the food was brought. It was brought but the sour cream was not brought. The waiter advised that his friend was bringing it behind him. The same waiter brought it 3 min later. On bring my daughter's food I asked where the mushroom sauce was. He thanked me for reminding him as he forgot about it. That took another 5 min to arrive. When we started to eat the food was cold and I got up took the two plates and handed them to the reception till area advising them I do not eat cold food. Another "Manager" came and apologized for it being cold. Which by the way I told them that this was the second time my food was cold as it happened on a previous occasion at the same branch. Then the bill came. They added a sprite onto my account which did not belong to me. The waiter advised that he rang it by mistake. Extremely bad experience. I will not be going there again