Spur Hawk Lake - Centurion - S**t

I would like to inform you that this Spur franchise is the worst I have ever been to. (My review of a **** Spur) There were about 6 couples (including us) in the restaurant for breakfast on Sunday 27 December 2020. Needless to say the restaurant next door was packed to the brim.... (I wondered why? Now I know, bad service from Spur for one).When we arrived we requested to be seated at a cool place where the aircon was working and were placed right next to the entrance where it was supposed to be cooler.. Was not. We requested to be moved to a cooler area of the restaurant which was closer to the children's play area (this was a bit better but still warm, it seems your aircons are not working?) Another reason why people tend to not visit you..

We ordered the Spur value breakfast with free top up including coffee for R67 (Considered at the time as a value for money).When asked if they could replace the coffee with normal tea, I got a reply no! I asked to speak to the manager which did not come at that point (sitting at point of sale). The waiter did return indicating that they will replace the coffee with tea. Our order was placed before another couple that came in 5 minutes after us. Well no surprise there, their drinks were served long before ours. Poor service from waiter round 1. The same happened with the serving of breakfast where the other couple received their food 1st, we had to wait another 10 minutes for our breakfast. We requested a bit of honey(we don't eat jam), red tabasco and chutney. We were informed that you have no red tabasco or honey! Round 2 Your value offering for 2 pork sausages and mushrooms is a real ******* and should be removed due to the proportion size. Round 3.My wife's fork had rough edging (burs) on the front end and we requested another young male manager to replace / throw away the fork since it is a health hazard for patrons trying to eat with this fork. This manager took the fork and never returned with a replacement fork!We had to call a lady manager to bring my wife another fork and knife set. Round 4. As noted above this service is atrocious to say the least (to provide simple breakfast) I fear that a main course with a lot of patrons will be a death wish...... Thank you Spur for really spoiling my birthday breakfast and the rest of the day. We should have gone to Parrot's instead (value for money and decent service).