WVDM
Will Van Der Merwe

1 reviews | Active since Feb 2025

31 Dec 2025, 14:30

Spur Gordon's Bay

On 27 December at approximately 17:35, we entered Spur in Gordon's Bay awaiting service and a table for 6. We waited 15 mins for a waiter to assist us so that we could be seated. My sister, who has a new born, started to get pains from the C-Section she has undergone just 2 days prior to that. After an agonizing wait, we finally got seated at around 17:50. After waiting for a waited to take our order, at approximately 18:40, a new set of customers walked in and got helped immediately and we still did not have our orders taken. Spur was not packed and they were not short staffed at all. They helped everyone but us. We requested to see the manager but even the manager took a while to attend to us. When we finally decided to leave at 18:45, the manager showed. We didnt argue, we didnt make a scene, but we just wanted good service. I'm am highly disappointed and deeply frustrated at the lack of urgency, bad professionalism, and profiling that took place at the highest order. Out of every Spur that is not very highly regarded, I have received service 10x better than what I did at Spur Gordon's Bay. Very very bad!

0
Replies (0)