AB
Adrian B
1 reviews | Active since Jun 2012
20 Oct 2015, 10:47
Spur Giving Me Sleepless Nights
I went to Spur in Queenswood last night to have one of their Monday burger specials. All went well while I was there but shortly after leaving I started feeling unwell. I proceeded to spend most of the night with stomach cramps and the squirts. I realise that the \two burgers for the price of one"thing is very popular but that is no excuse for letting hygiene slip!"""
Helpful (0)
Replies (1)0
Replies (1)
Spur Steak Ranches's replyOfficial
22 Oct 2015, 12:35Hello Adrian11711,
Thanks for taking the time to review Burning Arrow Spur. We are very sorry to hear about the bad experience you say you had at the branch and the fact that you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Thanks for taking the time to review Burning Arrow Spur. We are very sorry to hear about the bad experience you say you had at the branch and the fact that you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply22 Oct 2015, 12:35
Official
Hello Adrian11711,
Thanks for taking the time to review Burning Arrow Spur. We are very sorry to hear about the bad experience you say you had at the branch and the fact that you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Thanks for taking the time to review Burning Arrow Spur. We are very sorry to hear about the bad experience you say you had at the branch and the fact that you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care