TS
Toine S
1 reviews | Active since Jul 2014
18 Jun 2015, 13:01
spur family card
I have my family card for almost 2 years I have +- 1800 points on it and a R50 voucher and monday night I wanted to use my points on my card to pay some of the food it said card not registered I know I did fill in a form when I first got my card, and monday night I tried registering my card on the website it said invalid card number after I made sure with 2 waitresses im entering the correct number. What would've happened if I did not have extra cash on me knowing I could've paid for the food with my spur card?
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Spur Steak Ranches's replyOfficial
19 Jun 2015, 11:32Hello Toineq,
Thank you for taking the time to bring this to our attention and we do apologise for the inconvenience this may have caused. We will have to check why your card is showing as unregistered. However the process in an event like yours is, the waitron or manager must call customer care ask us to check if there is a voucher on the card, if there is then discount the bill on their side and request that we manually claim the voucher. We will address this with the store so that they can ensure that everyone is aware of the process.
We will get back to you shortly regarding registration of your family card.
Kind regards
Customer Care
Thank you for taking the time to bring this to our attention and we do apologise for the inconvenience this may have caused. We will have to check why your card is showing as unregistered. However the process in an event like yours is, the waitron or manager must call customer care ask us to check if there is a voucher on the card, if there is then discount the bill on their side and request that we manually claim the voucher. We will address this with the store so that they can ensure that everyone is aware of the process.
We will get back to you shortly regarding registration of your family card.
Kind regards
Customer Care
Spur Steak Ranches's reply19 Jun 2015, 11:32
Official
Hello Toineq,
Thank you for taking the time to bring this to our attention and we do apologise for the inconvenience this may have caused. We will have to check why your card is showing as unregistered. However the process in an event like yours is, the waitron or manager must call customer care ask us to check if there is a voucher on the card, if there is then discount the bill on their side and request that we manually claim the voucher. We will address this with the store so that they can ensure that everyone is aware of the process.
We will get back to you shortly regarding registration of your family card.
Kind regards
Customer Care
Thank you for taking the time to bring this to our attention and we do apologise for the inconvenience this may have caused. We will have to check why your card is showing as unregistered. However the process in an event like yours is, the waitron or manager must call customer care ask us to check if there is a voucher on the card, if there is then discount the bill on their side and request that we manually claim the voucher. We will address this with the store so that they can ensure that everyone is aware of the process.
We will get back to you shortly regarding registration of your family card.
Kind regards
Customer Care