1 reviews | Active since Nov 2012
Spur eGift Card doesn't work, again!
Dear Spur<br> <br> Yesterday I had the misfortune of once again ATTEMPTING to make use of the \Giving Has Never Been This Easy...\" eGift card! Lo-and-behold, I couldn't (the first eGift card was also an absolute mission to make use of), because for some stupid reason it had been BLACKLISTED and I couldn't make use of it, despite the fact that I had the SMS on my phone!<br> <br> Customer service calls me and tells me they cannot help me as the Gift Card call centre is only available during office hours, and that they would call me this morning (still nothing - I guess Spur is still waking up)! What does that ****** well help me when I have already ordered food!? Explain to me when Spur's busiest time is, because I'm pretty sure it'll be AFTER work hours when everyone has had a chance to go home, freshen up, and then go out, or am I wrong? I'm guessing I'm not! So why is it, that your GiftCard centre, in charge of a seemingly very **********/easy-to-take-advantage-of system (judging by what was said to me last night by Spur staff), DOES NOT OPERATE DURING THE HOURS WHEN YOU RECEIVE MOST OF YOUR CUSTOMERS!?<br> <br> This is disgraceful! What is going to be done about it?"
Thank you for sharing your frustration with us. From our records it shows that someone named Lionel Powell purchased an eGift card for you but regrettably inserted the incorrect contact information. The message originally went to someone in America who contacted us to let us know that this eGift Card was not for him. The eGift Card was then put on hold for security purposes. We tried to get hold of Lionel several times without any luck.
When you called on Monday evening, there was no one available to authorise the uplifting of the hold on the eGift Card. However, the vouchers on the eGift card were released on Tuesday morning and you were informed of this telephonically. Security is important and we err on the side of safety. We apologise to you for the inconvenience and frustration caused and assure you that our aim is to always ensure happy customers.
Our Gift Card Department does work office hours which are 8:30 - 17:00, Monday to Friday.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your frustration with us. From our records it shows that someone named Lionel Powell purchased an eGift card for you but regrettably inserted the incorrect contact information. The message originally went to someone in America who contacted us to let us know that this eGift Card was not for him. The eGift Card was then put on hold for security purposes. We tried to get hold of Lionel several times without any luck.
When you called on Monday evening, there was no one available to authorise the uplifting of the hold on the eGift Card. However, the vouchers on the eGift card were released on Tuesday morning and you were informed of this telephonically. Security is important and we err on the side of safety. We apologise to you for the inconvenience and frustration caused and assure you that our aim is to always ensure happy customers.
Our Gift Card Department does work office hours which are 8:30 - 17:00, Monday to Friday.
Kind regards
Bev Cornwell
Customer Care Manager