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marcus V

1 reviews | Active since Jun 2016

29 Jun 2016, 13:51

spur cradlestone

<p>We visited on the 25/06/16, a table of 4. my sister ordered lamb chops , well done, they were raw, the abked potato was hard, so we called the manager, while the manger was with us addressing this, my husband realise his steak was abosultely raw, bot dishes were sent to the kitchen, i orders hake and calamri which was also undercooked. we were sitting closest to teh kitchen and we could here the waiter addressing this wth the kitchem manager who was so rude to him, he brushed of the complaint, when we asked to speak to the kitchem manager, he ignored us and walked away. we were rushing to the movies and didnt even address all our issued with the manager, my husbands draught was also flat, such appalling service.</p> <p> </p>

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply04 Jul 2016, 06:42
Official

Thanks for taking the time to review Idaho Spur. We are very sorry to hear about the bad experience and poor service you say you and your family received at the branch. We would appreciate the opportunity to investigate the matter further at store level; we can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be advised that feedback will be shared with your shortly.

Thanks again for taking the time to bring this matter to our attention.

Kind regards

Nicole Lewis

Customer Care