CP
Colleen P
1 reviews | Active since Jun 2013
10 Apr 2015, 14:38
spur cards offline
We get the bill i want to use my vouchers and i get told the system is offline. Why didnt they tell me when i walked in? No impressed at all. What if i didnt have enough money and banked on using my vouchers! They cant tell u they offline when you get the bill! I was then forced to pay the full bill that i didnt bank on! Disgusted
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Spur Steak Ranches's replyOfficial
10 Apr 2015, 15:42Hello colzolivia,
Thank you for taking the time to bring this to our attention and we do apologise for the inconvenience this may have caused. In the event that a customer wishes to claim their vouchers and the store is offline, then the store needs to contact the customer care department. The process they were supposed to follow was discount your bill and ask someone at customer care to manually claim the voucher/s off the family card.
We will definitely address the with owner so that he can ensure everyone in store understands the offline procedure.
Kind regards
Customer Care
Thank you for taking the time to bring this to our attention and we do apologise for the inconvenience this may have caused. In the event that a customer wishes to claim their vouchers and the store is offline, then the store needs to contact the customer care department. The process they were supposed to follow was discount your bill and ask someone at customer care to manually claim the voucher/s off the family card.
We will definitely address the with owner so that he can ensure everyone in store understands the offline procedure.
Kind regards
Customer Care
Spur Steak Ranches's reply10 Apr 2015, 15:42
Official
Hello colzolivia,
Thank you for taking the time to bring this to our attention and we do apologise for the inconvenience this may have caused. In the event that a customer wishes to claim their vouchers and the store is offline, then the store needs to contact the customer care department. The process they were supposed to follow was discount your bill and ask someone at customer care to manually claim the voucher/s off the family card.
We will definitely address the with owner so that he can ensure everyone in store understands the offline procedure.
Kind regards
Customer Care
Thank you for taking the time to bring this to our attention and we do apologise for the inconvenience this may have caused. In the event that a customer wishes to claim their vouchers and the store is offline, then the store needs to contact the customer care department. The process they were supposed to follow was discount your bill and ask someone at customer care to manually claim the voucher/s off the family card.
We will definitely address the with owner so that he can ensure everyone in store understands the offline procedure.
Kind regards
Customer Care