MB
Melissa B

1 reviews | Active since May 2015

10 May 2015, 00:04

Spur Brackenhurst Alberton

We as a family went to Spur tonight to go and enjoy a nice dinner. It was everything BUT nice. Our waitress that we had kept on asking us the same question over and over again we had to spell to her what our order was. She didn't bring us the right cutlery to our table and we had to wait 45 minutes for a starter as well as our main meals. We were 4 adults and 2 babies. How hard can it be? They weren't even busy tonight and yet not just us but other people there as well had to wait up to an hour for their food. I am highly disappointed and disgusted in how that Spur had turned out. The service was terrible that by the name our food came no one had an appetite anymore. We also asked for buffalo wings as a take away, our waitress brought us onion rings, that's when we just got up and left. After this terrible night we still had to pay the bill? No, it was not on.We won't be setting our feet in that Spur ever again.

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply19 May 2015, 11:11
Official
Hello Mimie19432,

We apologise to you and your family for the experience you say you had at Rocky Peak Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards
Customer Care