Spur @ it again

It was my wife's birthday on the 4th of Nov, we all know spur for their great birthday service and most importantly their tradition in singing for customers and making the day a little extra special.

SPUR IN MALL OF THE SOUTH my first time visiting the Spur and the worst experience ever will not recommend it to anyone simply because they staff is not trained on customer service. I literally walked right pass ocean basket only for one simple reason....I wanted my wife to enjoy her birthday with Spur but to my surprise it was nothing what I expected.

My first question to a gentlemen by the name of 'Surprise' was if i eat at spur can you sing for my wife thats the only thing that keeps me coming to spur because it is such an awesome thing other stores dont do in a hurry,

So just to make my wife feel special to remember the importance of birthdays this was a shame, the waiter (Sibonelo ) and his service was excellent I appreciated that... but team work is a problem Sibonelo went out of his way to want to sing and make my experience well worth it only to find out that his colleagues said straight no they are busy... he can just give the free ice cream what the hell is a free ice cream going to do?? if i had paid for an entire meal it is principle at the end of the day if Spur offers and shines for making birthdays and family time special dont try and bribe me with an icecream i can walk out the door and get ... so i asked Sibonelo how was it possible that you came to sing for a table right next to me 5 minutes ago but your team is extremely busy to come and sing for my wife is it because we were only 3 on a table? and not 7? so we only get this exceptional service by the number of people that sits on a table?

perhaps management is poor or training perhaps both..... Sibonelo had to be afraid telling me he will get into trouble when the rest of the team are to busy, when i mentioned called the manager he disappeared in the store because i had already paid wow.... no team work because they unable to manage a busy day or you are understaffed. I am a very unhappy client and Spur missed it at one important day... thank you Spur for nothing.