Spur are slipping.

I had a business lunch at the IdahoSpur Steakranch in Cradlestone mall on Tuesday 6 August. My colleague pointed out a big curled white hair on my mushroom steak. I was disgusted. We already had to wait some time for the service and so I was reluctant to send back the food. I was put off my food. I placed the hair on the waiter’s tray for the chef to inspect. The manager came over to apologise but then argued that it wasn’t a hair but from a brush used on the chip holder. Well I felt better! There was no offer for a free coffee or discount or something to mitigate, just a foolish remark. This is the second bad experience I’ve had at Spur. The first was at the airport Spur. The time serving was long, the food bad and the waiter repeatedly did not follow my request. I used to like Spur but cannot recommend them. Spur need to be told that the loss of good will in this business spreads quickly. I think that they need to improve.