IS
Itumeleng S

1 reviews | Active since Jun 2015

08 Dec 2015, 07:20

Spur and the disgusting food and the drunk waitor

I have never experienced such especially from east gate the place where I normaly go on a Sunday evening to enjoy my ribs and the buffalo wings, and my husband warrior combo, that day the ribs were so disgusting my husband even asked the waiter to change his. They were so stale raw, too fatty the waiter even asked me to test mine the way I was so bored asked for a takeaway because I came there to enjoy my food not test them, the buffalo wings were so dry, my husband chicken dry too im not the type that complains we just asked for takeaways and left .while we were leaving we would look @ other peoples plates the ribs huge our small chicken juicy ours dry when we got home the food is still in the fridge there just no way you could finish that food it hurts me especially after so much R370- SOMETHING and receive such the waiter seemed drunk how he spoke to us was way different from how he spoke to the coloureds or is it because we black, we asked him no onion rings I had doubts about him and he didn't listen came with onion rings when I asked him he answered us not feeling sorry you'll just put them on the side plate , the table was sticky, I even regret ever coming to east gate

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply08 Dec 2015, 12:33
Official
Hello ItumelengSkb0310,

Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we offer is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.

Kind regards
Nicole Lewis
Customer Care