Spur: A taste for disappointment

I have been disappointed by Spur yet again, and after not setting a foot in Spur for years due to the unprofessional manner that the assault was handled, I have decided to give it a try as I am traveling across country for business.

On Saturday me and my team were working on a project with a very tight deadline, and I decided to order dinner from Spur (Buffalo Creek – Sasolburg), I called in and ordered 6 steak specials (I only needed 4, but since a knife was involved I ordered 2 more so I can have a full set of knives). Firstly I was told that I cannot order it for take away, but after I advised them that the official Spur website said I can they agreed.

I sent one of the guys to collect our order, upon his return there were a couple of issues with the food, but nothing I would complain about, but the biggest disappointment was the fact that I did not receive my knives. I can understand running out of stock, but then you take the customers details and order for him, if head office is out of stock 86 the special (if you are not sure what “86” means, it means to take it off the menu including your website).

I am now reaching out to Head Office to clear up this issue for me, I will not go back to Spur till this issue is resolved (and as previously stated when I am on the road 3 weeks out of a month I eat at Spur at least 6 times).