Somewhat a disappointing day especially on my pre birthday dinner 🤦🏽♂️

I was so dissatisfied with my meal that I bought at Spur in Sea Point next to Protea Hotel. The food was burnt and dull. I did let the waiter know and they informed the supervisor and we received a free 400 gram ribs as a token for the burnt food. It was slightly better but they can do more. They should take advice from Spur Kenilworth. Also I did give them my Spur card number but it doesn’t appear on my transactions as I had spent a good amount on the day. The transition from old system to the new app is terrible as I have lost most of my spending and hoping they help as I did call the Spur call center and got the number same night I was there. All in all I am not satisfied with the service at all