AK
Ancabe K
1 reviews | Active since Feb 2014
29 Mar 2016, 21:13
Slow slow service
Went to Spur Wingtip Shopping centre today for the first time. There were a few tables occupied but it wasnt busy. We sat down to order our drinks. It took about 10 -15 mins just for that. Our food ,which was breakfast, took about 45mins. I think its really poor. Why does it need to take so long for just breakfast. I dont think I'll be going back there anytime soon. Can you imagine how long you'll wait when the shop is actually busy... waiters and chefs really need to step it up a bit. Thank you
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Spur Steak Ranches's replyOfficial
30 Mar 2016, 18:07Hello Ancabe,
Thank you for sharing your breakfast experience at Eagle Wing Spur with us. Ideally breakfast should not take more than 15 - 20 minutes so it is very concerning that your breakfast took double that amount of time.
Please be assured that we will address your complaint with the owner/operator for internal investigation and we will provide you with feedback as soon as possible. We apologise to you and your family for any inconvenience caused on Tuesday.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your breakfast experience at Eagle Wing Spur with us. Ideally breakfast should not take more than 15 - 20 minutes so it is very concerning that your breakfast took double that amount of time.
Please be assured that we will address your complaint with the owner/operator for internal investigation and we will provide you with feedback as soon as possible. We apologise to you and your family for any inconvenience caused on Tuesday.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply30 Mar 2016, 18:07
Official
Hello Ancabe,
Thank you for sharing your breakfast experience at Eagle Wing Spur with us. Ideally breakfast should not take more than 15 - 20 minutes so it is very concerning that your breakfast took double that amount of time.
Please be assured that we will address your complaint with the owner/operator for internal investigation and we will provide you with feedback as soon as possible. We apologise to you and your family for any inconvenience caused on Tuesday.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your breakfast experience at Eagle Wing Spur with us. Ideally breakfast should not take more than 15 - 20 minutes so it is very concerning that your breakfast took double that amount of time.
Please be assured that we will address your complaint with the owner/operator for internal investigation and we will provide you with feedback as soon as possible. We apologise to you and your family for any inconvenience caused on Tuesday.
Kind regards
Bev Cornwell
Customer Care Manager