Slow Service

We visited Spur Kenilworth on 26th September, our waitress's name was Gugu who took her time. We placed an order for juice and a latte also our meals. We received the juice and was told the latte would follow. We then received our meals and was told again the latte would follow. My husband's meal had to be returned as the eggs were runny. At this point we still did not have placemats and cutlery after asking the runner and asking the waitress as well while my food was getting cold. My husbands food arrived and his steak which he asked to be medium rare was rare. As I finished my meal I received my cold latte but also then noticed at this time that my one piece of bacon was raw. I then requested to see the manager who took over 5minutes to come to our table. We then told her about the problems and she apologized. I feel that I have wasted my money as our meals were not up to standard and the service was pathetic. We had raw meat which we do not eat but was forced to eat it as no one came around to ask if the meals were ok.I cannot understand how they can give meals and not see that we did not have cutlery or placemats because this is the first thing they put down before bring drinks