EP
Ed P

1 reviews | Active since Mar 2012

04 Nov 2015, 10:24

SHOCKING SPUR

I have visited the Spur at Glenfair Centre several times in the past few months and without a doubt it must be the worst Spur in Pretoria if not Gauteng. The service is shocking and the food 3/10. Yesterday I arrived and ordered a cup of filter coffee. That took three requests before it arrived and it was so strong, I couldn't drink it. The manager, who was standing near the kitchen, was on his cell phone and proceeded to ignore my arm waving to get his or anyone else's attention. I eventually got another cup. I then asked the waiter for a newspaper. This never materialised, so I went to the reception to get it myself. I ordered a breakfast that included two sausages, but only one delivered. The eggs and toast were cold. I can go on and on about this Spur. The manager then offered the breakfast to me at no charge. That is not what I want. I just want decent food and service. I turned down the offer of the gratis meal!<br> <br> The staff are continuously huddled at the front door chatting amongst themselves with very little customer service. The management at this unit are very weak, consequently staff do as they please. Families utilise it due to the children's play area, and not for the

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply05 Nov 2015, 10:57
Official
Hello CaymanSun,

Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we provide is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.

Kind regards
Nicole Lewis
Customer Care