Shocking service, food and management response received at Topeka Spur!!!

I am a frequent Topeka Spur customer, as I have always received the best service, food and custom care from the staff. The reason for this Hello Peter is that I received really bad service, excuses and over all experience at Spur last night (11 December 2017).

I went to spur with someone that is a "die hard golden feather" spur client and I convinced them that Topeka Spur is really good all round. Firstly we wanted the rib special that Topeka Spur has going till the end of 2017, it is advertised on radio as well as on social media. We then called the manager over, she advised that they don't have the special anymore and then we said it is advertised and she then told us that they can "discontinue" the special. I agree but then don't ADVERTISE IT. It was the first HUGE disappointment as we craved the ribs we fast every Monday and was looking forward to the ribs deal and was just put off by the managers response and attitude.

This is not the normal attitude received at this branch the other managers there are the most pleasant people and will make sure that the service is held to that standard.

We then go ahead and order our meals steak. We order it with Masala basting one must be Medium-well and one well done. The get it wrong one is biltong dried out that is defiantly not well done and the other one is rare and NO Masala basting. We then advised our waiter and they take the order back. Only to receive cold food chips and onion rings drenched in oil and still no Masala basting.

The salt shaker on the table was dirty with food marks on and the sauces on the table was empty.

I was at this very branch on Friday the 8 December and then again on 11 December my friends and I frequent this Spur so often but I am sure with this attitude service and food received it most defiantly wont be the best branch.

I also cant believe the different levels of management at this branch as the manager that was on duty last nigh, really needs attitude and client facing s****s. This could bring the branch down so much as the other manager is always on top form with greeting to facing a query or just ensuring that the customers are ok I have seen this and have seen how they deal with upset clients... but the service we received last night was disturbing as nothing was done about any of the issues, and not forgetting false advertising.