Shocked

I just don't understand... Go to Spur and have no issues, but order from Mr Delivery and the food is always terrible. This has been the case the last 3 or 4 times now. It seems the portions are smaller, the food is under cooked or old, and some of the order, even though on the invoice, doesn't get included. This last time in particular, Spur did offer to rectify the situation, but I would honestly like to know what the problem is with take-away orders... Not so happy.