SN
Shaun N

1 reviews | Active since Jun 2016

28 Jun 2016, 19:32

Service

<p>San Marino Spur Herm****. Tried to have an early supper at the Spur. We ordered two burgers a rib burger and a dbl sauce burger. We ordered at 17:10 and received our food at 17:45. As we didn't mind the wait as the dbl burgers were meduim.</p> <p> </p> <p>Before we received the burger they were standing on the pass for almost ten minutes. Eventually when the burgers arrived my sauce was wrong only cheese and I enquired why I haven't received my chilli and cheese sauce I was told that according to the manager Jennifer it is not allowed. I had the burger before at the same establishment with my chilli cheese sauce. My problem is why wasn't I informed about this when I ordered. So we left with out eating as I am really fed up with bad customer service from Spurs..there is no sense of customer service.. FYI wouldn't have minded to pay extra for a burger sauce or even a steak sauce if I was informed. </p> <p>These guy's must go and train at Bredasdorp Spur. </p>

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply01 Jul 2016, 07:29
Official

We apologise to you for the experience you say you had at San Marino Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards

Nicole Lewis

Customer Care team leader