secret tribe benefits so secret u dont get to use them

<div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 14px;">I opened 3 secret tribe cards 2 years ago, with the idea of having my 3 kids partys at spur.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 14px;">When the cards were given to me at first i registered it and thought that they would reap the benefits, but when my daughter had her birthday 31 July 2016 we were surprised to find that her card weren't active concern system.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 14px;">Again I went to spur and gave them all the details needed to get the cards activated witch again I thought it was.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 14px;">In Feb I contacted Nebraska spur in Kld and spoke to a manager with the name by Pierre. I told him about my whole sinario and stressed my consern of not knowing if the cards were activated or not. With the eccelent service and most professional service that Pierre gave me I felt more at ease.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 14px;">Came 18 Feb 2017 we again held a party at Nebraska spur as my 2 boys have their birthdays on 18 and 21 Feb. We were serviced by a waiter called Brain. At around halfway through the party I was personally greeted by the manager "Pierre" and were asked if everything was to my satisfactory and we were satisfied with all. At the end of the day when we were to pay we found out that at head office they have never processed and again I had to pay for the birthday kids, where it was to be a free meal to them.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 14px;">Pierre again took all the details in person and gave me his word that he will in person make sure that the cards will be activated and their vouchers to be loaded. I went back in June/ July to find out and make sure that the cards are active and the vouchers loaded witch. were only done in July 2017 for my daughters party on 5 August. Today on the 4th August I went to the spur to find out about new cards for them as the old cards are missing and to make sure that the vouchers will be active on the new cards and by surprise ive learned that only my daughters voucher is loaded and that the vouchers for the two boys is reversed/ lost reason its already past 3 months after Feb. So again my 2 boys have to pay for their meals witch were surpoused to be loaded in Feb witch weren't and then now July but reverses. </div>