MM
Mark M
1 reviews | Active since Mar 2010
28 Mar 2015, 09:13
Secondhand service
I was happy to recieve a complimentary meal voucher from spur, and unfortunately, they treated us like secondhand clients! Rushed the order, and an attempt at a takeaway meal! It was a real let down! Plus, since when is it the rule you cant swipe your \Loyalty"family card more than once per day! So if I have breakfast there"
Helpful (0)
Replies (1)0
Replies (1)
Spur Steak Ranches's replyOfficial
31 Mar 2015, 11:46Hello mazwe,
We do apologise for the bad experience you say you had at this Spur. We will certainly address this with the owner/operator. The reason for the one swipe rule is to reduce the risk of ***** taking place with a customer's family card. However in the even that a customer has more then one meal at the same spur, the manager is able to override this.
Again we do apologise for any inconvenience this may have caused.
Kind regards
Customer Care
We do apologise for the bad experience you say you had at this Spur. We will certainly address this with the owner/operator. The reason for the one swipe rule is to reduce the risk of ***** taking place with a customer's family card. However in the even that a customer has more then one meal at the same spur, the manager is able to override this.
Again we do apologise for any inconvenience this may have caused.
Kind regards
Customer Care
Spur Steak Ranches's reply31 Mar 2015, 11:46
Official
Hello mazwe,
We do apologise for the bad experience you say you had at this Spur. We will certainly address this with the owner/operator. The reason for the one swipe rule is to reduce the risk of ***** taking place with a customer's family card. However in the even that a customer has more then one meal at the same spur, the manager is able to override this.
Again we do apologise for any inconvenience this may have caused.
Kind regards
Customer Care
We do apologise for the bad experience you say you had at this Spur. We will certainly address this with the owner/operator. The reason for the one swipe rule is to reduce the risk of ***** taking place with a customer's family card. However in the even that a customer has more then one meal at the same spur, the manager is able to override this.
Again we do apologise for any inconvenience this may have caused.
Kind regards
Customer Care