MN
Marilyn N

1 reviews | Active since Jun 2018

13 Nov 2020, 00:04

Scottburgh Atlanta Spur- Terrible Service

If a minus star rating was available I would have definitely put it! Visted the Atlanta Spur in Scottburgh on Sunday around 2pm. Firstly the 1.5m social distance is not being practiced, but due to my kids wanting to enjoy the play facility we decided to have lunch there. The waiter that served us was absolutely unfriendly ( I would understand if the restaurant was extremely busy which it was not)and took extremely long to hand stuff we required to us.The menu was old and tatty, the floors looked as if it never receives a good clean as dirt was clearly seen, sauce bottles on tables were sticky and to top it off a smoking section is available at the store. To my knowledge all restaurants are meant to remain smoke free. The cherry on the top is the room is not properly ventilated, it was reaking of tobacco smell and absolutely filthy! Upon receiving my food I requested a finger bowl which I received cold water no lemon as I would generally receive at other spurs. My onion rings tasted and looked re fried, my burger was slapped together in an untidy way, my hubbys onion rings were ice cold and my babys nuggets were so fried so golden it looked almost burnt to me. Even though we completed our meals and asked for the bill. On handing over the bill was probably the first smile we received from our waiter. We walked to the front and the manager received the payment, I did inform her of the appalling taste of food and service we received all she said was "sorry, we will try to improve". With no sort of remorse what so ever, probably she receives a lot of those negative comments therefore she's laid back about it. I am absolutely certain My family , friends & I will NEVER return to this restaurant. Its franchises like this that give Spur as a brand a bad name!

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