Sawing through alleged Rump Steak yet 3 pieces inedible

Silver Bay Spur Restaurant - (Melkbosstrand)

Hi Spur branch manager, you offered to phone me, bit never did so since Saturday.

I asked our waitress Ansu so nicely, please ask the chef for a nice clean cut of rump,no sinews and unchewable uncuttable pieces please!

Well despite my precautionary request, I got exactly what i explicitely did NOT ask for on my plate! I was sharing a meal with a friend so did not want to make a seen but really, it was a very unpleasant, uncuttable and unchewable meal. It was a royal struggle to cut and chew it and 3 pieces impossible and inedible.

Lavern,the supervisor just apologised and Ansu, the waitress, as well but it does not make it right especially as i asked for a clean piece of steak

When we wanted to order ice cream, a typical summer desert, well the ice machine was also broken. Basic requests and expectations not met Spur just failed us on all accounts.

My friend warned me, Spur's food is poor(he used a far more descriptive word) and i hoped to prove him wrong. He ordered nachos and said well at least they can't stuff up nachos. I was brave and ordered the steak instead just to be proven wrong.spur melkbos food was poor just like he said

The email I received in reply to my complaint wasnt concluded with a name,shockingly. so i dont know who at the spur asked to speak with me. When i provided a time to call, i never heard from them again.

So i suppose, Spur is yet another steak house restaurant that can't be trusted for a good, enjoyable, good steak meal anymore! Sadly!!