Santa Monica Spur Muizenberg , never ever again

My granddaughter had the worst crown birthday when we visited Santa Monica Spur in Muizenberg today. First there was a horrible delay with my daughter’s food. The waitress Sarah-Jan appeared to be helpful but I can honestly say that she still requires alot of customer service training. We told her the initial reason for the visit to the restaurant and she said that they will be singing the traditional happy birthday song for my granddaughter which sadly never materialised. Another group sang for someone else later and we were hoping that they will do the same for us but hell no…it didnt happen. I mean its not so much about making a hoohaa about the singing part but the waitress just conveniently forgot the purpose of our visit. Never ever will we trust any Spur restaurant to celebrate any occasion with my family. We tipped the waitress anyway even though it was noy deserved at all