Safety of our children

On the 26 Dec 2018 around about 18:10 we went to Spur in Grand west casino,we were served and everything was fine,and my children went to play at the play room inside Spur,after a while she came back crying because she fell,as she was crying I told to stop crying I'm going go a beat that thing just to make her happy,u know how children their are,,so I stand up and went to the play room as she was showing me were she fell,I so the lady thats works the on the phone,I asked her if she working in this section,she just gave me an attitude that she not the one who look after our children, the lady who works here she in the ladies room,I ask her if I can speak to the manager,and she told me that I'm not allow to speak to the manager while I was speaking to her she still busy texting on the phone she was on WhatsApp chat,she was so rude towards me. So I went out to find the manager and I told him everything just happen,so we went looking for apparently she was not supposed to have her phone with her while she was still on duty,we went looking for her,and we couldn't find her, so manager told me that as soon the Two why see came back from lunch they will view the cameras and see what happen,and he will take my details in front we must wait for him there, so I piad the bill, and we went in front he took my details and promise to call me back the next morning which is the 27 Dec 2018,still now I'm still waiting for him to get back at me, This shows to me that they don't care about customer as long as we spend our money to their restaurant, u can't promise to call someone and the next thing u don't do that,I'm annoyed if this is the way they are treating us...