YP
Yvette P

1 reviews | Active since Jun 2015

22 Jun 2015, 12:29

SAFETY OF KIDS

There is one thing my two year old daughter loves and that's Spur play area!!! We now decided to go regular due to that.<br> <br> Yesterday we decided to go N1 City due to the lovely big play area and the child attendants are always good with our daughter. It really became a disappointment well a worry when my daughter kept running out and getting lost to occasions she ran out of Spur. My husband then decided to watch her while she played. <br> <br> I suggested to the Junior Manager that a safety gate would be necessary, something easy for a 5 year old to open but a two year would need assistance thus enabling the child attendant watch who leaves and if they are supervised. Another child also ran out and was then saved by a costumer.<br> <br> There again my daughter ran out again (i know she is very fast and active), making us to cancel our order and leave. On our way out i then spoke to the Senior Manager at the front eh was completely rude and supportive!!! He taught the idea of putting a gate would cause extra work and kids would tend to climb the gate, which i think isn't good of a reason not to have one. His attitude was so obnoxious that made me feel unsafe and irrelevant. Safety is more important.

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply22 Jun 2015, 15:44
Official
Hello Yvette.P,

Thank you for taking the time to share your visit to Texas Spur with us. We are alarmed to read of this situation and assure you that we will investigate this incident to ascertain what happened.

We apologise to you and your family for any discomfort this might have caused during your visit.

Kind regards
Nicole Lewis
Customer Care