Ruined birthday party booking

It is with grate regret that I have made yet another birthday booking at one of the Spurs in Kuilsriver and once again let down and disappointed. I always have to take second best when it comes to spur.

On Monday, 18th November I made a birthday booking for my dad whom we had to beg to celebrate his birthday at spur because of our previous birthday disappointment at the spur in Soneike.

I spoke to Stefan, the manager at Zevenwacht spur who gladly took down my full name and contact number. I requested that they keep the 2 table right at the back at the kiddies corner, due to the kids that's also attending and my little baby who has a pram.

I was told by Stefan, that my booking was the only booking for 20th November at 5:30pm as I confirmed if those tables were available and it was confirmed by Stefan.

Lukhanyo, called me the afternoon of 20th November to confirm the booking. I asked him if he is aware that we have the 2 tables in the corner by the kiddies section and he told me that there was another booking. I informed Lukhanyo that Stefan told me on Monday that there is no other booking as yet and that I have made the only booking for that date and time. Lukhanyo assured me that I will have my booking as requested because I booked first.

My parents arrived at spur first for the booking and immediately saw that the tables I had booked was already occupied by another party. My mother requested to speak to the manager and Stefan eventually came to them after trying to ignore the situation.

Stefan had told my parents that the customer have been sitting longer than he anticipated and he reserved a table which is far away from the kiddies area and once the customers had finished he will move us to the desired table. My mother explained to Stefan that I made the first booking and that we would wait quite a while before getting the required tables as the customer there did not even order food yet.

The manner in which Stefan spoke to my parents and without showing any sympathy with the current situation deeply disappointed my parents. The reason we kept it at Zevenwacht spur is because it's central and we booked for 5:30 so that my parents don't leave late as they stay in Gordon's bay.

Like I have mentioned, it was a utter disgusting and embarrassing moment for us as a family when we got to Spur in Zevenwacht. Being let down again for the 2nd time by spur. What happened to celebrating family and special occasions at spur, instead spur made a utter fool of us all and treated us with no respect.

We left zevenwacht spur and sat panarottis, the kids, the adults, everyone was deeply hurt and speechless and we no longer had an appetite.

The previous incident which I also logged a complaint happened at Soneike spur where the manager's also messed up with the birthday bookings on 21st September 2019 and we had to be happy with second best.

What's even more disappointing is that all we hear is sorry for the inconvenience, what about person who's birthday was disrupted and ruined?

I am appalled by this behavior and treatment from the Spur group in whom I have totally lost trust in.