MM
Milan M

1 reviews | Active since Aug 2015

21 Dec 2015, 14:22

Rotten tomato sauce

So I've had my fair share of issues at spur. But for a while it's been amazing.. Then I came to hoedspruit for the December holidays... <br> <br> The onion rings were average, but it's alright, it's an art to make good onion rings. So I just ate my average meal, leaving my chips for last.<br> <br> After asking for tomato sauce it took a bit but with a smile I received the bottle. Little did I know it was breeding some old age germs under in that storage. <br> I opened the bottle and saw darker pieces but hey, it's spur, they wouldn't let something like that slide through... Just ignored it and thought I was being full of ****. So I poured some over my chips, ready to feast. Taking a handful and shoving them into my mouth. I swallowed hard... Should've spat it out. It was pure burning and grossness. Growing from my mouth down to my stomach. I held it in for about a minute before I gave my average meal with the old tomato sauce back to the sewage it came from. Thanks spur. I'm glad to never eat here on holiday again

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply24 Dec 2015, 10:09
Official
Hello 4w4ll,

Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and condiments are a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.

Kind regards
Nicole Lewis
Customer Care