RN
Richard N

1 reviews | Active since Oct 2018

18 Nov 2023, 20:25

Rotten Pizza being served. PANAROTTIS (FERNDALE) BRIGH****ER COMMONS.

Took the family to panarottis at the brigh****er commons centre. We had eaten there before and thought we would return , but on this occasion we were in for a horrible experience. We ordered 2 pizzas , the first one (panarottis special) seemed OK, but the other pizza ordered from the mmeaty variety was found to have a extremely off taste. None of us could even swallow due to the off taste. We then smelled the pizza closely and the ribs smelled completely rotten. We sent the plate back and the manager came to our table with a smile on her face asking what had happened. My wife had just observed the kitchen staff all having a laugh at the returned dish before chucking the pizza in the bin. The manager could not give us a reason for the putrid taste of the pizza. Another more senior manager was summoned and came to try and calm things down. We observed more of the waiters and waitrons laughing as we asked for an explanation of what had taken place. The manager stated that they do not quality check the food as they "are not allowed to eat from customers plates" We brought to his attention how the waiters and waitrons had laughed at our frustrations and advised he would look into the matter.......Eventually we paid the bill and I have decided to escalate the matter so that headquarters is aware of how their establishments are being run. My son actually went to the bathroom to throw up after having taken one bite of this "rotten" pizza. Can someone please look into the lack of quality assurance before someone gets severe food poisoning from the food being served there. This happened at the Panarottis Brigh****er commons on Saturday the 18th of November at around 14h00. The manager summoned to try and assist in calming things was managing both the spur across the way and the panarottis.

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