cW
cailin W

1 reviews | Active since Mar 2015

03 Mar 2015, 10:31

rotten meat

I had lunch at spur in newlands on Saturday afternoon, ordered big chief combo but was persuaded by the waitress to have the steak with it, on arrival of my meal I cut open the lamb chop and found that it was raw I requested that they redo it again it came back but to in my midst it was smelling like rotten egg only to find out that after I had eaten a piece of the chop that it was indeed the chop that was stinking like something had died, I was told not to pay for that plate but if I did order anything else that I have to pay for it, before getting the bill I was offered an ice cream or a coffee, how insulting, today I have to be at a doctor's office because of the effects this meat has caused, I have put a complaint on Spur's website but to no avail

0
Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply03 Mar 2015, 10:52
Official
Hello kayla1987,

Thanks for taking the time to review Golden Spur. We are very sorry to hear about the bad experience at the branch and the fact that you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.

Kind regards
Customer Care