dM
dineo M

1 reviews | Active since Jul 2012

07 Jan 2016, 12:15

Rotten meat

On the 30th of Dec i reported my matter to Hellopeter after being served with a rotten meat at Spur arrow creek. After a few days u got a call from Spur customer care i explained the whole story to them and they told me that the manager of the shop will contact me shortly. the same day i got a call from the Spur arrow creek Manager and i explained the whole matter to her and she apologised on the behalf of the manager who was on duty(Wilma)when the incident happened. Customer care called me again to confirm with me wether i got a call from the manager, i was told that Wilma said we were lying the meat was not rotten because she tasted it. but to my suprise if the meat was not rotten why did she offered to do us another steak. i will never recommend Spur to anyone because as the customer i have the right to complain about the meal if im nt happy because at the end of the im using my money to pay the bill.<br> Wilma was supposed to come n taste the meat infront of us n also tell us that the meat is not rotte. she told customer care that the meat was matured not rotten.<br> <br> And if spur keep meat like that it means we are eating rotten meat... so disappointed

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply11 Jan 2016, 12:21
Official
Hello mogamidineo,

We appreciate that you have taken the time to update us on your unhappiness regarding this incident. I see that the last communication between you and the store was a call from Marilee who called to apologise and explain that going forward they will ensure that the necessary checks are done and will also be dealing with the manager who was rude to you.

We certainly hope that you return to Spur so that you can be shown the true standard of food and service that we strive to offer all our customers.

Kind regards
Nicole Lewis
Customer Care