dM
dineo M
1 reviews | Active since Jul 2012
30 Dec 2015, 00:14
Rotten meat
On the 29th of Dec 2015 I went to Spur Arrow Creek in mafikeng to have lunch. My boyfriend ordered steak so we waited for the meal to be pprepared. After 15-20 minutes the food was ready,I tasted the taste it was rotten and the meat was tasting badly,.. I'm so disappointed I will neva ever go to Spur again after the treatment we got. I spoke to the managrn ttehen she said th meat was matured... II'm so disappointed... My boyfriend cancelled the bill...
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Spur Steak Ranches's replyOfficial
31 Dec 2015, 09:59Hello mogamidineo,
We are disappointed to hear of your experience at Arrow Creek Spur. Please allow us to investigate what happened as we have strict meat & hygiene control in each Spur.
Rotten meat is definitely not acceptable and all Spurs need to follow the FIFO rule (First in, First out) to prevent substandard products being served.
Once internally addressed, we will be in touch to offer feedback. Thank you for sharing your experience and giving us the opportunity to address your concerns.
Kind regards
Bev Cornwell
Customer Care Manager
We are disappointed to hear of your experience at Arrow Creek Spur. Please allow us to investigate what happened as we have strict meat & hygiene control in each Spur.
Rotten meat is definitely not acceptable and all Spurs need to follow the FIFO rule (First in, First out) to prevent substandard products being served.
Once internally addressed, we will be in touch to offer feedback. Thank you for sharing your experience and giving us the opportunity to address your concerns.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply31 Dec 2015, 09:59
Official
Hello mogamidineo,
We are disappointed to hear of your experience at Arrow Creek Spur. Please allow us to investigate what happened as we have strict meat & hygiene control in each Spur.
Rotten meat is definitely not acceptable and all Spurs need to follow the FIFO rule (First in, First out) to prevent substandard products being served.
Once internally addressed, we will be in touch to offer feedback. Thank you for sharing your experience and giving us the opportunity to address your concerns.
Kind regards
Bev Cornwell
Customer Care Manager
We are disappointed to hear of your experience at Arrow Creek Spur. Please allow us to investigate what happened as we have strict meat & hygiene control in each Spur.
Rotten meat is definitely not acceptable and all Spurs need to follow the FIFO rule (First in, First out) to prevent substandard products being served.
Once internally addressed, we will be in touch to offer feedback. Thank you for sharing your experience and giving us the opportunity to address your concerns.
Kind regards
Bev Cornwell
Customer Care Manager