lK
labeeba K
1 reviews | Active since Dec 2014
27 Dec 2015, 16:11
Rotten green stinking stake
I bought cheddar melt stakes a few min ago. Half way into the meal we realised that half if the meat is rotten and stinking. I'm mom started vomiting with runny tummy already. I called it and hubby took the food back. My question is who pay for the hospital/Doctor now and our time and everything ells. This is unacceptable. Not even a dog can eat rotten food like that.
Helpful (0)
Replies (1)0
Replies (1)
Spur Steak Ranches's replyOfficial
29 Dec 2015, 10:46Hello labeebae,
Thank you for sharing this incident with us. We will be sure to bring your complaint to the attention of the owner/operator of the Pensacola Spur who will be in touch with you shortly.
We are alarmed to read of this as all Spurs strictly practise FIFO (First in, First out) and the meat usage (turnaround) is high so off meat is not usually an issue. You didn't mention if you consumed the meal in-store or if this was a take-away? Once a take-away leaves the establishment it is very difficult to account for how it is treated/stored, etc., from leaving the store until consumption.
Be that as it may, we will be in touch shortly to address your concerns.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing this incident with us. We will be sure to bring your complaint to the attention of the owner/operator of the Pensacola Spur who will be in touch with you shortly.
We are alarmed to read of this as all Spurs strictly practise FIFO (First in, First out) and the meat usage (turnaround) is high so off meat is not usually an issue. You didn't mention if you consumed the meal in-store or if this was a take-away? Once a take-away leaves the establishment it is very difficult to account for how it is treated/stored, etc., from leaving the store until consumption.
Be that as it may, we will be in touch shortly to address your concerns.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply29 Dec 2015, 10:46
Official
Hello labeebae,
Thank you for sharing this incident with us. We will be sure to bring your complaint to the attention of the owner/operator of the Pensacola Spur who will be in touch with you shortly.
We are alarmed to read of this as all Spurs strictly practise FIFO (First in, First out) and the meat usage (turnaround) is high so off meat is not usually an issue. You didn't mention if you consumed the meal in-store or if this was a take-away? Once a take-away leaves the establishment it is very difficult to account for how it is treated/stored, etc., from leaving the store until consumption.
Be that as it may, we will be in touch shortly to address your concerns.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing this incident with us. We will be sure to bring your complaint to the attention of the owner/operator of the Pensacola Spur who will be in touch with you shortly.
We are alarmed to read of this as all Spurs strictly practise FIFO (First in, First out) and the meat usage (turnaround) is high so off meat is not usually an issue. You didn't mention if you consumed the meal in-store or if this was a take-away? Once a take-away leaves the establishment it is very difficult to account for how it is treated/stored, etc., from leaving the store until consumption.
Be that as it may, we will be in touch shortly to address your concerns.
Kind regards
Bev Cornwell
Customer Care Manager