Rotten food - Howick Misty Falls Sputr

On the 29th July 2022, I visited the above restaurant and ordered two burgers with chips and onions rings, the one was a rib burger and the other was a beef cheese burger. Rib burger was fine, no problems the other burger and chips were fine but the onions were rotten, they were congealed and a dark colour as if the they had been reheated again and again. I had one bite of the onions and that is when the problem started.

I felt sick about three minutes after consuming and was not able to eat any food for five days, have just started trying little bits today.

I phoned Spur on Monday and asked to speak to the manager, they put me through to Brian.

I told him what the situation was and this is the response I got:

* I told him I was served rotten food (the onions were like a congealed blob of continuously reheated onions - (i) his response was you must be wrong we never server rotten food; (ii) regarding the onions that were so dark - he stated that they use red onions for the spur onion rings and that was the reason for the dark onions, I told him this I was a regular customer at Spur and had never been served red onion rings. (iii) I then asked him who does the quality checks on takeaway meals (people eating in are checked by the servers and managers to make sure there food is okay) - His response was that it was that the cashier is responsible for that - I said they have always checked the orders but they do not open each pack to check the actual quality of the product, there should be a dedicate person for this.

He then offered me a free burger which I could pick up, I refused as why would I eat there again after being called a **** by their manager. He response was he would see if he could a voucher. I gave him till the end of yesterday to respond or I would take it further, he would not give me the owners details.

Today is my first day back at work as I have been off work for a total of six days plus all the medication costs.

I hope that you have more joy with this complaint.