Rotten food and Poor service

My parents is visiting us in Hoedspruit and as I know they love going to Spur. Took them for breakfast, what a dissapointment they had. First they bring a half vrot egg in one plate, then the other egg not even well cooked, white was still sloppy, toast was only toasted on one side and the opposite side still fresh bread and chicken livers was totaly off. So the food is on the table but no cutlery or servietts, had to ask the waiter. Sorry but me as a spur customer, they wont get my support never again. Will defenatly tell everyone I know