1 reviews | Active since Sept 2015
rotten and spoilt products served
<p>Hi, i have to give you my experience at Lone Wolf Spur in Randpark Ridge which is disappointing and terrible. Last week Wednesday i went with my family for an eveing dinner. We were basically the first people there.</p> <p>Firstly we placed our order but they took forever to deliver it to us.</p> <p>Secondly i ordered a strawberry milkshake when the milkshake came it was spoilt and rotten. I was put of completely i couldnt even enjoy my meal and hardly eat. When i went home i was throwing up constantly. On top of that i was sick for a week i think maybe food poisoning, i didnt even go to work Thursday and Friday, i only recovered after the weekend. I dont understand how can you serve us something like that, i cannot even imagine if my child would of had it, what would of happened to him, you'll are so unprofesssional and dont care for others besides making money on rotten products. The meals are not cheap yet you'll serve us spoilt and rotten stuff. i always order more onion rings and it was burnt. I just cant get over it.</p>
Thanks for taking the time to review our Lone Wolf Spur. We are very sorry to hear about the bad experience at the branch and the fact that you say you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Thanks for taking the time to review our Lone Wolf Spur. We are very sorry to hear about the bad experience at the branch and the fact that you say you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
