Rewards not loaded on my card

On the 19th of May my siblings and I visited Spur Pavilion, after having our meal we paid and the waiter wrote my rewards card number on the bill. I was expecting to get an update via email of my points but nothing came through. After 2 days I decided to call the customer care line and I was told to email the proof of payment and that was very inconvenient for me and I didn't understand why cos I always visit Spur and the points came through after my visit without any hussle. I emailed the transaction history to customer care on the 22nd of May and didn't even receive any acknowledgement of receipt and till today I'm still waiting. What a bad service from Spur Pavilion even when we were there the service was not good we waited too long for the food but we did not complain. I am very disappointed with Spur 😥