1 reviews | Active since Mar 2016
Rejecting Payment
Besides recieving food about half the amount portrayed, after seeig \visuals are for descriptive purposes and meals could vary\" on the menu, I HAVE NEVER HAD THE FOOD VARY MORE THAN THE PICTURE, SO STOP YOUR FALSE ADVERTISING!!<br> <br> When wanting to pay, first the waiter, then the manager told us that apparently head office prohibits splitting the bill! (As in pay with 2 separate cards adding up to the total amount)<br> This is ***. We thought we were being nice by sparing the trainee waiter the hassle of running 2 separate tabs, but then have to deal with the problem ourselves.<br> It is becoming such a hassel to come to spur where I am a regular!<br> Just let me know if spur is planning on changing any of this so I can know if i should rather go to kfc where they are more than happy to accept my money any way I give it to them!"
Thank you for letting us know about your experience at Cherokee Spur. We do not prohibit splitting of bills but understand the nightmare it entails, especially once the bill has been closed on the cash up system.
We also understand that this was addressed in-store and your bill was reprinted and split. We apologise for the inconvenience caused on the day and in good faith recommend that the waiter is alerted as soon as possible that the bill needs to be split so that a repeat of this does not occur.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for letting us know about your experience at Cherokee Spur. We do not prohibit splitting of bills but understand the nightmare it entails, especially once the bill has been closed on the cash up system.
We also understand that this was addressed in-store and your bill was reprinted and split. We apologise for the inconvenience caused on the day and in good faith recommend that the waiter is alerted as soon as possible that the bill needs to be split so that a repeat of this does not occur.
Kind regards
Bev Cornwell
Customer Care Manager