JT
Jeannine T

1 reviews | Active since Sept 2009

04 May 2015, 12:11

Refused to serve me breakfast

On Saturday the 01st May 2015 myself and my daughter arrived at Spur Century City at 10.45, i was told that i will have to wait as there is no space inside. I give my name to the guy standing at the door which he writes down on his clipboard. We sit and start chatting to a couple next to us who says that they have been waiting over 15 minutes already. At about 10.55 we get into the restaurant and i start ordering breakfast, the waiter stops me and says sorry mam but you can not order breakfast from the menu as its past 11 am already. I explain to him that i have been waiting outside for almost 15minutes and its not my fault or problem that he only got to me at just after 11am. I was disgusted as he would not budge, i told him that thats the only reason why we came to spur was for the breakfast, i also explained to him that my bill will be no difference as this seems to be the reason why this branch will not offer breakfast after 11am. I was also not aware of this as the spur in Milnerton serves breakfast throughout the day. Anyways we still ate there and i tipped the waiter decently. Very disgusted in this branch, no customer satisfaction.....

0
Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply05 May 2015, 14:33
Official
Hello jeanninedt,

Thank you for taking the time to bring your recent experience at Mexico Spur to our attention. We are not aware of the Spur in Milnerton serving breakfast throughout the day but that could just be at the discretion of the owner. Breakfast is only served until 11:00 daily but if a customer arrives at the store before this time, put his/her name on the waiting list to be seated then ideally the store should then still allow the customer to order breakfast. We will address this with the store and will be in touch with you shortly to offer feedback.

Kind regards
Customer Care