1 reviews | Active since Mar 2009
Refused to let me have apple juice
<p>My girlfriend and I went to the Twin Falls Spur in Kloof for the first time this evening and ordered 2 fillet steaks. I wanted a Coke to drink and my lady friend asked for a small apple juice. The waiter said that he could not serve us a small apple juice. I asked to see the manager. Robert came and said that he will not give us the apple juice because it was on some "kiddies" menu. I was shocked. I said that I had eaten at hundreds of Spur restaurants throughout South Africa, and we had always got the same apple juice with no problm, no questions asked. Flo does not want a big apple juice because it is just too much to drink, and the other type of fruit juice Spur serves has lumps of fruit in it. I said that if I could not have some of the apple juice that was in his fridge, we were leaving. He was unfazed, and said sorry, "those are the rules". We left with 2 half cooked fillets on the grill and I will never return. I was so embarrassed in front of my lady friend.</p>
Thank you for taking the time to raise your frustration with us and we do apologise for the bad experience you feel that you and your lady friend had. The store unfortunately does not stock apple juice by the glass or in regular or large size. The only available apple juice is that from the kiddies menu and unfortunately adults are not allowed to order from the kiddies menu as those meals and drinks are subsidised. We will however raise your frustration with the store. Please also bare in min even though one store accommodates you does not necessarily mean that all store will.
Yours sincerely
Nicole Lewis
Customer Care
Thank you for taking the time to raise your frustration with us and we do apologise for the bad experience you feel that you and your lady friend had. The store unfortunately does not stock apple juice by the glass or in regular or large size. The only available apple juice is that from the kiddies menu and unfortunately adults are not allowed to order from the kiddies menu as those meals and drinks are subsidised. We will however raise your frustration with the store. Please also bare in min even though one store accommodates you does not necessarily mean that all store will.
Yours sincerely
Nicole Lewis
Customer Care
