XN
Xolani N

1 reviews | Active since Jun 2016

26 Jun 2016, 10:40

Re-swiping the bank card at Smokey Ridge Spur

<p>I had breakfast at Spur and when I went to pay the till operator asked me swipe again. She claimed that the transaction didn't go through in their side. I toldand showed her that I had received email notification saying the transaction was completed. She started to say that the first transaction will be reversed l refused to re swipe. She together with the manager refused to give my bank card back. I spent more than one hour trying to persuade them to return my card. They only returned it when I threatened them. I was embarrassed and st********** my dignity more especially that they tried to send the mall guard to force me to re swipe (pay again).</p>

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply01 Jul 2016, 10:03
Official

Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any e frustration this may have caused.

Kind regards

Nicole Lewis

Customer Care team leader